California DHCS Saves Millions with ITSM Modernization with Atlassian

California’s Department of Health Care Services streamlined operations and improved service delivery through a centralized cloud platform, saving millions and accelerating project timelines.

 

$2.2M Saved on one project alone

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The California Department of Health Care Services (DHCS) faced challenges due to siloed tools and processes that hindered collaboration, information sharing, and the overall achievement of their goals. To address these issues, DHCS partnered with Atlassian to standardize its technology platform. The solution was to centralize operations with Atlassian’s cloud-based tools, specifically Jira Software and Confluence, leading to improved speed, service, and cost savings.

 

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Modernization and Cost Savings
Before transitioning to Atlassian, DHCS used multiple tools, including an outdated version of SharePoint, which created inefficiencies. As the agency embraced agile methodologies and integrated more Atlassian products, usage began to expand. The results were immediately apparent: teams started working more efficiently and collaborating better.

One notable example is a project that originally took 18 months to complete. After adopting Atlassian tools, the same project was finished in just 6 months, with costs reduced from $2.8 million to $600,000. This highlighted the effectiveness of the Atlassian platform in cutting down both time and costs.
 

 

 

 

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Impact on IT and Business Operations

The IT team at DHCS benefited from the migration to the cloud in several ways. They no longer had to manage server infrastructure, which allowed them to focus on more strategic work. The cloud environment also enhanced maintenance and operations, with centralized management improving visibility and response times. Furthermore, integrating Atlassian tools with other platforms like Slack enhanced efficiency and knowledge sharing. This integration meant less time spent in meetings and better overall productivity.

Business and program teams also saw improvements. For example, the communications team benefited from the ability to quickly set up project templates, and the contracts team used Jira to track procurement timelines. This increased visibility helped bridge the gap between business needs and engineering execution, aligning both sides for better portfolio managemen

“The big win with Atlassian is communicating agency needs and engineering execution, and bridging the two. It helps us narrow our focus into what’s most important to the business.”
RYAN MOSLEY
Chief of Factory and Engineering Modernization
Security, Governance, and Enterprise Integration

The DHCS IT team also appreciated the improved security and governance provided by Atlassian Cloud Enterprise. With centralized governance tools, they could monitor risks and ensure compliance across various systems and data. The integration of tools like Jira with Slack and Confluence improved knowledge management and streamlined communication across teams, ultimately leading to greater efficiency and reduced reliance on meetings.

Future Plans and Expansion

As the agency continues to benefit from its Atlassian implementation, DHCS is planning to expand its use of the platform. They aim to integrate additional tools like Opsgenie for alerting, Statuspage for incident management, and Jira Align to link strategy with execution. These additions will further improve service delivery to the citizens of California, the core focus of DHCS’s work.

Future Goals and Sustainability Focus

Looking forward, Ginkgo Bioworks aims to deepen its data analytics within the Atlassian ecosystem, leveraging insights to enhance decision-making, track profitability trends, and identify areas for employee training. The company is focused on expanding automation across workflows to drive productivity, ultimately supporting more scalable operations.

With the foundation of Atlassian Cloud, Ginkgo is positioned to triple its output while significantly reducing costs, a trajectory that aligns with its vision of sustainable innovation. By continuing to optimize their operations, Ginkgo Bioworks is set to lead the field of synthetic biology with environmentally responsible practices that contribute to both technological and ecological advancement.

Long-Term Impacts

The modernization of DHCS’s internal systems with Atlassian Cloud Enterprise tools has been a resounding success. The improvements in collaboration, efficiency, and governance have not only saved the agency millions but have also helped them deliver better services to Californians. By continuing to expand their use of Atlassian products, DHCS is positioning itself to evolve and meet the challenges of the future, ensuring that they remain focused on their mission of providing high-quality, affordable healthcare to all Californians.