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Submit this form to enroll for the courses below
Rolling Admission - Atlassian
Starts Summer 2025
(SalesForce)
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Jira Essentials
🕒 Training Duration: 4 Hours
📅 Date: July
This beginner-friendly course introduces the core features and functionalities of Jira, Atlassian’s leading project tracking tool.
Jira Essentials
This beginner-friendly course introduces the core features and functionalities of Jira, Atlassian’s leading project tracking tool.
Ideal for team members, project coordinators, and new users, it provides a clear understanding of how to navigate Jira, manage issues, create filters, and collaborate effectively. Participants will learn how to work within boards, track progress, and interact with workflows in real time. By the end of the course, learners will confidently contribute to Jira projects and understand its role in agile and DevOps environments.
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Jira Software Administration
🕒 Training Duration: 4 Hours
📅 Date: July
Designed for Jira administrators, scrum masters, and technical leads, this course dives into the setup and management of Jira Software environments.
Jira Software Administration
Designed for Jira administrators, scrum masters, and technical leads, this course dives into the setup and management of Jira Software environments.
Participants will learn how to create and customize projects, configure workflows, manage permissions, and maintain user roles. The course covers best practices in project configurations for agile boards and issue tracking, ensuring administrators can support scalable, efficient team collaboration. Ideal for those responsible for keeping Jira Software optimized and aligned with team goals.
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Jira Service Management Administration
🕒 Training Duration: 4 Hours
📅 Date: July
This course is crafted for IT service administrators, support managers, and Jira admins overseeing Jira Service Management (JSM) environments.
Jira Service Management Administration
This course is crafted for IT service administrators, support managers, and Jira admins overseeing Jira Service Management (JSM) environments.
It covers service desk configurations, request types, SLAs, queues, automation rules, and customer portals. Participants will gain practical skills to set up service projects tailored to ITIL-based workflows and improve response times through streamlined service delivery. A must-have for professionals managing support, operations, or customer service using JSM.
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Confluence Fundamentals
🕒 Training Duration: 4 Hours
📅 Date: July
Perfect for content creators, team collaborators, and new Atlassian users, this course introduces the essentials of Confluence, Atlassian’s knowledge and collaboration platform.
Confluence Fundamentals
Perfect for content creators, team collaborators, and new Atlassian users, this course introduces the essentials of Confluence, Atlassian’s knowledge and collaboration platform.
Learners will explore how to create, organize, and share pages, use templates, and manage spaces for effective team communication. The course emphasizes real-time collaboration, documentation best practices, and linking content with Jira. Participants will leave with a clear understanding of how to turn knowledge into action within their teams.
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Advanced Confluence
🕒 Training Duration: 4 Hours
📅 Date: July
This course is aimed at experienced Confluence users, space admins, and content managers who want to elevate their documentation and team collaboration workflows.
Advanced Confluence
This course is aimed at experienced Confluence users, space admins, and content managers who want to elevate their documentation and team collaboration workflows.
It covers advanced macros, page management, user permissions, blueprint customization, and space governance. Learners will also explore automation techniques and integration with Jira for enhanced project visibility. By the end of the course, participants will be equipped to manage large-scale content environments and optimize Confluence for enterprise productivity.
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Agile with Atlassian Jira
🕒 Training Duration: 4 Hours
📅 Date: July
Built for agile teams, scrum masters, and product owners, this course explores how to implement and manage agile practices using Jira Software.
Agile with Atlassian Jira
Built for agile teams, scrum masters, and product owners, this course explores how to implement and manage agile practices using Jira Software.
Participants will learn to configure scrum and kanban boards, manage sprints, create epics and stories, and report on team velocity. The course blends agile theory with hands-on Jira application, providing actionable insights to support team planning and execution. It’s the ideal foundation for teams adopting agile methodologies through Atlassian tools.
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Jira Align Essentials
🕒 Training Duration: 4 Hours
📅 Date: July
This course is tailored for enterprise architects, agile program managers, and transformation leads looking to scale agile across teams using Jira Align.
Jira Align Essentials
This course is tailored for enterprise architects, agile program managers, and transformation leads looking to scale agile across teams using Jira Align.
Participants will explore how to align strategic goals with team-level work, manage cross-team dependencies, and gain real-time visibility into enterprise-wide agile progress. The course covers key components such as value streams, PI planning, and roadmapping in Jira Align. Perfect for those driving large-scale agile transformations with Atlassian’s enterprise platform.
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Jira Align Program Management
🕒 Training Duration: 4 Hours
📅 Date: July
This course is designed for program managers, release train engineers, and agile leaders responsible for managing cross-team delivery using Jira Align.
Jira Align Program Management
This course is designed for program managers, release train engineers, and agile leaders responsible for managing cross-team delivery using Jira Align.
Participants will learn how to coordinate multiple agile teams, manage program increments (PIs), track dependencies, and align team outputs to strategic goals. The course covers key program-level artifacts, including features, objectives, risks, and progress metrics. By the end, learners will be able to drive agile program execution with transparency and alignment across the enterprise. Ideal for those scaling agile delivery in SAFe or hybrid models.
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Jira Align Portfolio Management
🕒 Training Duration: 4 Hours
📅 Date: July
Created for portfolio managers, executives, and strategy leads, this course explores how Jira Align connects enterprise strategy to execution.
Jira Align Portfolio Management
Created for portfolio managers, executives, and strategy leads, this course explores how Jira Align connects enterprise strategy to execution.
Participants will learn how to manage investment themes, track strategic initiatives, allocate funding, and align work to business outcomes. The course offers hands-on guidance in portfolio backlogs, scenario planning, value stream management, and KPIs. It’s ideal for organizations practicing Lean Portfolio Management or transitioning to enterprise agility through digital transformation.
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Atlassian DevOps Essentials
🕒 Training Duration: 4 Hours
📅 Date: July
This essentials course introduces DevOps concepts and how Atlassian tools enable continuous delivery, collaboration, and automation.
Atlassian DevOps Essentials
This essentials course introduces DevOps concepts and how Atlassian tools enable continuous delivery, collaboration, and automation.
Designed for software engineers, DevOps engineers, and release teams, it covers tools like Jira Software, Bitbucket, Bamboo, and Opsgenie. Learners will understand how to create CI/CD pipelines, manage incidents, track releases, and support DevOps lifecycles end-to-end. Ideal for teams just beginning their DevOps journey or looking to unify development and operations using the Atlassian stack.
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Atlassian DevOps Toolchain Integration
🕒 Training Duration: 4 Hours
📅 Date: July
Built for DevOps leads, toolchain architects, and technical operations teams, this course focuses on integrating and optimizing your Atlassian DevOps toolchain.
Atlassian DevOps Toolchain Integration
Built for DevOps leads, toolchain architects, and technical operations teams, this course focuses on integrating and optimizing your Atlassian DevOps toolchain.
Participants will learn how to connect Jira with CI/CD tools like Jenkins, GitHub, Bitbucket, and cloud platforms to enable seamless DevOps workflows. Modules include real-time automation, deployment tracking, environment monitoring, and feedback loops. The course provides practical guidance to unify development, QA, and operations into a cohesive, scalable DevOps ecosystem.
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Jira Service Management for ITSM
🕒 Training Duration: 4 Hours
📅 Date: July
This foundational course is designed for IT support teams, service desk agents, and system administrators who want to deliver IT services using Jira Service Management.
Jira Service Management for ITSM
This foundational course is designed for IT support teams, service desk agents, and system administrators who want to deliver IT services using Jira Service Management.
Participants will learn to set up service projects, define request types, manage SLAs, configure queues, and create customer portals. The course covers key ITIL practices such as request fulfillment and incident response. Ideal for teams transitioning to Atlassian for ITSM, it provides a complete view of how to build efficient, user-centric service operations.
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Advanced ITSM with Jira Service Management
🕒 Training Duration: 4 Hours
📅 Date: July
Geared toward experienced Jira Service Management users and ITSM administrators, this course dives deep into advanced service configurations and ITIL practice integrations.
Advanced ITSM with Jira Service Management
Geared toward experienced Jira Service Management users and ITSM administrators, this course dives deep into advanced service configurations and ITIL practice integrations.
Learners will explore automation, custom workflows, asset management, and advanced reporting using JSM’s capabilities and Insight (Assets). The course also focuses on scaling service delivery across departments such as HR, Facilities, and Legal. Perfect for ITSM architects and power users aiming to optimize service design, governance, and performance with Atlassian tools.
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Incident Management with Jira Service Management
🕒 Training Duration: 4 Hours
📅 Date: July
This course is tailored for IT teams, SREs, and support engineers responsible for critical incident handling.
Incident Management with Jira Service Management
This course is tailored for IT teams, SREs, and support engineers responsible for critical incident handling. Learners will explore best practices in incident detection, classification, escalation, communication, and resolution using Jira Service Management and Opsgenie.
The course emphasizes real-time collaboration, on-call scheduling, and root cause tracking to reduce downtime and improve system reliability. By the end, participants will be equipped to build and run a responsive, SLA-compliant incident management process.
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Change Management with Jira Service Management
🕒 Training Duration: 4 Hours
📅 Date: July
Ideal for IT change managers, release teams, and compliance leads, this course explores how to manage risk and streamline change approvals using Jira Service Management.
Change Management with Jira Service Management
Ideal for IT change managers, release teams, and compliance leads, this course explores how to manage risk and streamline change approvals using Jira Service Management.
Participants will learn to design change request workflows, implement risk assessments, automate approvals, and ensure change traceability. The course focuses on aligning changes with ITIL practices and DevOps pipelines to maintain velocity without sacrificing governance. A critical course for teams embracing agile change management at scale.
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Problem Management with Jira Service Management
🕒 Training Duration: 4 Hours
📅 Date: July
This course is crafted for IT analysts, support managers, and operations teams looking to proactively identify and resolve the root causes of recurring issues.
Problem Management with Jira Service Management
This course is crafted for IT analysts, support managers, and operations teams looking to proactively identify and resolve the root causes of recurring issues.
Learners will gain hands-on experience in using Jira Service Management to manage problem tickets, conduct root cause analyses (RCAs), link problems to incidents, and track resolution actions. The course highlights continuous improvement strategies and knowledge base integration for long-term issue mitigation. Perfect for IT teams aiming to shift from reactive to proactive service delivery.
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Project Management with Jira
🕒 Training Duration: 4 Hours
📅 Date: July
This course is designed for project managers, scrum masters, and team leads who want to manage and track projects using Jira.
Project Management with Jira
This course is designed for project managers, scrum masters, and team leads who want to manage and track projects using Jira.
Learners will explore issue tracking, sprint planning, team velocity, dependencies, and project workflows in both Scrum and Kanban formats. The course emphasizes real-time collaboration, stakeholder communication, and project visibility. Ideal for those transitioning from traditional tools to agile project management with Jira.
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Advanced Project Tracking in Jira
🕒 Training Duration: 4 Hours
📅 Date: July
Aimed at experienced Jira users and team leads, this course provides advanced techniques for tracking complex projects with multiple components.
Advanced Project Tracking in Jira
Aimed at experienced Jira users and team leads, this course provides advanced techniques for tracking complex projects with multiple components.
Learners will explore cross-project views, advanced filtering, release tracking, dependencies, and custom workflows. The course highlights how to maintain visibility, measure performance, and optimize team output. Best suited for growing teams handling multi-layered projects in Jira.
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Problem Management with Jira Service Management
🕒 Training Duration: 4 Hours
📅 Date: July
This course is crafted for IT analysts, support managers, and operations teams looking to proactively identify and resolve the root causes of recurring issues.
Problem Management with Jira Service Management
This course is crafted for IT analysts, support managers, and operations teams looking to proactively identify and resolve the root causes of recurring issues.
Learners will gain hands-on experience in using Jira Service Management to manage problem tickets, conduct root cause analyses (RCAs), link problems to incidents, and track resolution actions. The course highlights continuous improvement strategies and knowledge base integration for long-term issue mitigation. Perfect for IT teams aiming to shift from reactive to proactive service delivery.
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Project Management with Jira
🕒 Training Duration: 4 Hours
📅 Date: July
This course is designed for project managers, scrum masters, and team leads who want to manage and track projects using Jira.
Project Management with Jira
This course is designed for project managers, scrum masters, and team leads who want to manage and track projects using Jira.
Learners will explore issue tracking, sprint planning, team velocity, dependencies, and project workflows in both Scrum and Kanban formats. The course emphasizes real-time collaboration, stakeholder communication, and project visibility. Ideal for those transitioning from traditional tools to agile project management with Jira.
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Advanced Project Tracking in Jira
🕒 Training Duration: 4 Hours
📅 Date: July
Aimed at experienced Jira users and team leads, this course provides advanced techniques for tracking complex projects with multiple components.
Advanced Project Tracking in Jira
Aimed at experienced Jira users and team leads, this course provides advanced techniques for tracking complex projects with multiple components.
Learners will explore cross-project views, advanced filtering, release tracking, dependencies, and custom workflows. The course highlights how to maintain visibility, measure performance, and optimize team output. Best suited for growing teams handling multi-layered projects in Jira.
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Portfolio Management with Advanced Roadmaps
🕒 Training Duration: 4 Hours
📅 Date: July
Built for portfolio managers, agile leads, and delivery executives, this course focuses on scaling visibility using Jira’s Advanced Roadmaps.
Portfolio Management with Advanced Roadmaps
Built for portfolio managers, agile leads, and delivery executives, this course focuses on scaling visibility using Jira’s Advanced Roadmaps.
Participants will learn to align multiple teams, manage capacity, plan scenarios, and connect epics across portfolios. The course also explores how to visualize dependencies, track initiatives, and forecast delivery. Ideal for leaders managing complex delivery pipelines across departments.
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Reporting and Dashboards in Jira
🕒 Training Duration: 4 Hours
📅 Date: July
This course is tailored for project analysts, team leads, and Jira admins seeking to create impactful visual reports and dashboards.
Reporting and Dashboards in Jira
This course is tailored for project analysts, team leads, and Jira admins seeking to create impactful visual reports and dashboards.
Learners will master gadgets, custom filters, JQL queries, and built-in reporting tools. The course covers best practices for building executive-level dashboards and tracking sprint, velocity, and SLA metrics. Perfect for turning Jira data into actionable business insights.
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Atlassian Cloud Administration
🕒 Training Duration: 4 Hours
📅 Date: July
Designed for Jira and Confluence Cloud administrators, this course covers everything from site setup to user provisioning and global permissions.
Atlassian Cloud Administration
Designed for Jira and Confluence Cloud administrators, this course covers everything from site setup to user provisioning and global permissions.
Participants will learn to manage products, configure security settings, and troubleshoot common issues in the cloud environment. It also introduces cloud-specific features such as Atlassian Access and billing. Essential for admins responsible for managing Atlassian tools in a SaaS model.
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Atlassian Data Center Administration
🕒 Training Duration: 4 Hours
📅 Date: July
Intended for enterprise admins and system engineers, this course dives into managing Jira and Confluence in Data Center environments.
Atlassian Data Center Administration
Intended for enterprise admins and system engineers, this course dives into managing Jira and Confluence in Data Center environments.
Learners will explore clustering, performance tuning, backup strategies, and application scaling. The course focuses on high availability, disaster recovery, and optimizing for large user volumes. It’s a must for teams operating mission-critical Atlassian instances on-premise or in hybrid setups.
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Atlassian Security and Compliance
🕒 Training Duration: 4 Hours
📅 Date: July
This course is designed for security leads, compliance officers, and IT admins who manage governance in Atlassian tools.
Atlassian Security and Compliance
This course is designed for security leads, compliance officers, and IT admins who manage governance in Atlassian tools.
Participants will learn about security configurations, permission schemes, audit logs, data residency, and compliance standards like GDPR and SOC 2. The course provides practical steps to secure user data, meet regulatory requirements, and ensure operational transparency in both cloud and self-managed setups.
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User Management in Atlassian Cloud
🕒 Training Duration: 4 Hours
📅 Date: July
Focused on cloud administrators and support staff, this course provides a detailed look at managing users, groups, roles, and access across Jira and Confluence Cloud.
User Management in Atlassian Cloud
Focused on cloud administrators and support staff, this course provides a detailed look at managing users, groups, roles, and access across Jira and Confluence Cloud.
Learners will explore Atlassian Access, SSO integration, organization management, and account security. The course enables admins to centralize identity management and streamline user provisioning at scale.
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Automation in Atlassian Tools
🕒 Training Duration: 4 Hours
📅 Date: July
This course is ideal for Jira admins, project leads, and operations teams looking to automate repetitive tasks and workflows.
Automation in Atlassian Tools
This course is ideal for Jira admins, project leads, and operations teams looking to automate repetitive tasks and workflows.
Learners will explore Jira Automation Rules, smart values, triggers, and branching logic to improve efficiency. The course also touches on cross-product automation and integrations across Jira, Confluence, and Bitbucket. Perfect for teams aiming to reduce manual effort and enforce process consistency.
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Confluence for Teams
🕒 Training Duration: 4 Hours
📅 Date: July
This course is perfect for teams new to Confluence who want to collaborate more effectively using Atlassian’s content management platform.
Confluence for Teams
TThis course is perfect for teams new to Confluence who want to collaborate more effectively using Atlassian’s content management platform.
Participants will learn how to create pages, use templates, manage spaces, and collaborate in real time. The course emphasizes teamwork, knowledge sharing, and transparent documentation practices. Ideal for distributed or cross-functional teams aiming to centralize communication and boost productivity.
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Advanced Collaboration with Confluence
🕒 Training Duration: 4 Hours
📅 Date: July
Built for experienced users and content managers, this course explores advanced tools and techniques for scaling collaboration in Confluence.
Advanced Collaboration with Confluence
Built for experienced users and content managers, this course explores advanced tools and techniques for scaling collaboration in Confluence.
Learners will master macros, permissions, page hierarchies, analytics, and advanced content formatting. The course also focuses on governance, team workflows, and page lifecycle management. It’s ideal for organizations managing complex documentation structures or enterprise-wide collaboration.
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Integrating Confluence with Jira
🕒 Training Duration: 4 Hours
📅 Date: July
This course is designed for teams who use both Jira and Confluence and want to unify their documentation and project tracking.
Integrating Confluence with Jira
This course is designed for teams who use both Jira and Confluence and want to unify their documentation and project tracking.
Learners will explore linking Jira issues to Confluence pages, embedding dynamic reports, automating project updates, and centralizing sprint documentation. The course shows how to bridge development, support, and business teams through seamless Atlassian integration.
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Knowledge Base Management with Confluence
🕒 Training Duration: 4 Hours
📅 Date: July
Tailored for support teams, IT managers, and documentation leads, this course teaches how to build and maintain a scalable, searchable knowledge base in Confluence.
Knowledge Base Management with Confluence
Tailored for support teams, IT managers, and documentation leads, this course teaches how to build and maintain a scalable, searchable knowledge base in Confluence.
Participants will learn about content categorization, article workflows, page restrictions, and linking to Jira Service Management. It’s ideal for teams looking to reduce support tickets, empower users, and improve information access across the organization.

Flexible Training to Fit Your Needs
- Choose between onsite or virtual options for maximum convenience.
- Tailored sessions to address your team’s specific needs and goals.
- Interactive, hands-on learning experience with expert guidance.
- Flexible scheduling to fit into your business operations.
- Immediate feedback and personalized support from certified instructors.
Self-Paced Learning
- Access to videos, webinars, and tutorials anytime, anywhere.
- Learn at your own pace, with no time constraints.
- Pause, rewind, or rewatch materials as needed for better understanding.
- Perfect for busy schedules with flexible start and completion times.
- Gain knowledge at your own comfort level with on-demand resources.
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Contact
ITC Worldwide
Advisory | Business Consulting
Managed Services | IT Support
USA
Boston, MA
75 State Street
Boston, MA 02109
Bellevue, WA
Bellevue, WA 98004
UK
London
71-75 Shelton Street, Covent Garden, wc2h, 9FD, GB
India
Pune
Pune Tech Center - COE
Rajiv Gandhi MIDC Road
Plot No.30, Rajiv Gandhi Infotech Park
Nigeria
Abuja
Yobe Investment House
Central Business District
Abuja, FC